Refund policy

**Refund Policy**

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

We do not accept returns for change of mind. Returns are only accepted for faulty products.

**Eligibility for Returns** 

- Items must be in the same condition as received: unworn, unused, with tags, and in original packaging. 

- A receipt or proof of purchase is required.

**Return Process** 

1. Contact us at iagoatelier@yahoo.com to initiate a return. 

2. Send the item to the provided return address (to be communicated upon approval). 

3. If accepted, a return shipping label and instructions will be provided. 

4. Items sent without prior request will not be accepted.

For any return inquiries, contact us at iagoatelier@yahoo.com.

**Damages and Issues** 

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.

**Non-Returnable Items** 

- Custom products (special orders or personalized items). 

- Personal care goods (e.g., beauty products). 

- Hazardous materials, flammable liquids, or gases. 

- Sale items and gift cards. 

For questions about a specific item, reach out to us.

**Exchanges** 

To exchange an item, return the original and place a new order once the return is accepted.

**European Union 14-Day Cooling-Off Period** 

If your order is shipped within the EU, you have 14 days to return it for any reason. Items must be in their original condition with proof of purchase.

**Refunds** 

- You will be notified once your return is inspected. 

- If approved, refunds will be issued to your original payment method within 10 business days. 

- Processing times may vary depending on your bank or credit card provider. 

- If more than 15 business days have passed since your refund approval, contact us at iagoatelier@yahoo.com.